AI-Powered Suggested Replies Now Available for Eligible Merchants in Shopify Inbox

Shopify has launched a new Suggested Replies feature in Inbox, which uses the power of AI to improve customer service efficiency. This is a new tool that was designed to auto-create reply suggestions when a shopper messages your store and pulls from information already in your store, including product descriptions, FAQs, and previous interactions. It should present a response very quickly, relevant to what the customer has asked, and can be sent just like that or edited for better clarity around the customer's question.

Suggested Replies ensure effective personalized customer service, in that the time it takes to make a response is reduced while protecting accuracy and relevance. For busy online merchants who have to hold conversations on several topics at once, this feature would be quite important because it keeps them responsive without them having to trade off against quality.

By default, Suggested Replies are turned on for eligible merchants, which will give you instant access to help in time-saved. If you want more granular control, you can turn this off or change settings in the Inbox Settings > Message Preferences. Be certain that the tool aligns with your business needs and communication style by having this flexibility.