Flow Introduces New Triggers, Actions and Templates
To improve workflows for managing orders, including returns, Flow has released additional tools. These enhancements feature ready-to-use templates for frequently occurring circumstances, a new action to cancel returns, and extra triggers for different return statuses.
Expanding upon the current refund-created trigger, the subsequent new triggers have been incorporated to provide an expanded array of return-related activities: The following scenarios could occur: Return approved, Return cancelled, Return closed, Return declined, Return reopened, and Return requested.
Effective management of returns is made possible by a new Cancel return action, especially when customers choose not to return the merchandise.
New templates have been developed to help automate return procedures. These templates include:
After a return, release the exchanged things. closure: After a return is closed, automatically check to see whether there is still money owed on an order.
Cancel inactive returns: Any return that isn't refunded or refilled after a predetermined amount of time will be automatically cancelled.
Notifications via Slack for return requests: Get alerts on Slack when a customer opens a refund request, and you can personalize the notifications.
if you have any questions or comments.See the documentation for Flow for further specific details. Help is available from the Shopify community. if you have any questions or comments.
